Chargebacks

Quick Tips on Handling Chargebacks
Chargebacks are a costly and unfortunate fact of life for many businesses that accept credit cards. Teaching your staff that interface with customers on bes...
Thu, 7 Feb, 2019 at 11:17 AM
How can I defend myself against a chargeback?
If you receive a chargeback or retrieval request you should: Follow the instructions on the notification Respond by the due date listed on the notific...
Mon, 26 Nov, 2018 at 10:20 PM
Dealing with Disputes in the Card-not-present World
The migration to EMV (Europay, MasterCard and Visa) technologies for authorizing credit and debit card payments in the card present world has created an inc...
Mon, 26 Nov, 2018 at 10:24 PM
The Chargeback Process
The chargeback process is split into four stages: 1. First Chargeback Customer complains to their bank about a charge. Customers have 12 months ...
Mon, 26 Nov, 2018 at 10:21 PM
What is a retrieval request?
A retrieval request is an opportunity for you to address a questions before it becomes a chargeback.  This occurs with a customer, or credit card issuer, re...
Mon, 26 Nov, 2018 at 10:22 PM
Merchant Presentment
1. The merchant sends documents supporting the charge to the processor. Examples of documents which may support a charge include the following: Proof of p...
Mon, 26 Nov, 2018 at 10:23 PM
General Chargeback Time Limits
Card Brand Merchant Rebuttal Customer Dispute VISA 10 days to reply (30 days) up to 120 days MasterCard 10 days to reply (45 days) up to 120 days Discover 10...
Thu, 7 Feb, 2019 at 11:08 AM